Frequently Asked Questions
Everything you need to know about our premium kitchen and home appliances.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for kitchen appliances?
We offer a 30-day return policy for unused products in their original packaging. Please note that for hygiene reasons, products that have been used with food cannot be returned unless there is a manufacturing defect.
Do Zojirushi products come with a warranty?
Yes, most Zojirushi products include a one-year limited warranty against defects in materials and workmanship from the date of original retail purchase.
Where can I find replacement parts like inner cooking pans or gaskets?
Genuine replacement parts and accessories can be purchased directly through our 'Parts & Accessories' section on the website to ensure your appliance continues to perform optimally.
How do I clean and maintain my vacuum insulated mug?
We recommend hand washing with mild dish soap and a soft sponge. Do not submerge the entire mug in water for extended periods or use a dishwasher unless the specific model is labeled as dishwasher safe.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.